Driver support & fault management
About driver support & fault management
Since 1993, we have collaborated with transport companies and had direct contact with their drivers. We know what complex and unforeseen situations can arise in drivers' work, and what support they may need. Here, our responsiveness, flexibility and ability to solve problems are very useful.
We act as the carrier's extended arm for the drivers and the vehicle fleet, and the drivers' daily support in their work. We can work both proactively to avoid problems, and reactively to deal with sudden situations. Each organization is unique and together we will find the best solution for you.
Of course, we can offer the service 24 hours a day, every day of the year.
Feel free to contact us and we can investigate together what we can help you with!
How does it work?
The planning and execution of trips are often affected by factors that cannot be predicted or planned in advance. For example, a traveler may need more help and thus more time than expected, some addresses are difficult to find or the customer is not at the agreed pick-up location. This type of event causes shifts in the planning and our task is to handle the situation through, for example, re-planning or contacting the traveler. When things do not really go as planned, alarms are received, either via IT systems or manually from drivers and passengers, which we need to react to immediately and take action.
We also offer
We manage millions of bookings and orders every year. We are open 24/7, every day of the year and offer high availability for your business.
Our customer service can handle all the channels that your customers want to communicate through. We attach great importance to simplicity and clarity through the right technology and employees. We handle over 1 million errands every year 24/7.
Through our delivery of intermediating services, we can help people into the asociety to carry out tasks that some find obvious.
We handle, for example, payments to other suppliers, scheduling of for example vehicle resources, reporting and statistical follow-up, follow-up of other suppliers, and training of drivers in demand responsive traffic for people with special needs.